At Customartshop, we want you to be completely satisfied with your 3D modeling course purchase. We offer a straightforward return policy to ensure you can enroll with confidence.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all our courses. If you're not satisfied with your purchase for any reason, you may request a full refund within 30 days of your enrollment date.
Eligibility for Refunds
To be eligible for a refund, you must submit your request within 30 days of your original purchase date. Refund requests made after this period will be reviewed on a case-by-case basis but are not guaranteed.
Your request should include your order number, the email address used for enrollment, and the name of the course you wish to return.
How to Request a Refund
To request a refund, please contact our support team at request@customartshop.cv or call us at +1 215-829-3000. Include your order details and we will process your request promptly.
You can also submit a refund request through our contact form. We aim to respond to all refund requests within 2 business days.
Refund Processing
Once your refund request is approved, the refund will be processed to your original payment method within 5-10 business days. The exact timing depends on your financial institution.
Upon refund, your access to the course materials will be revoked. Any downloaded project files should be deleted in accordance with our terms of use.
Exceptions
Promotional or discounted courses may have different refund terms, which will be clearly stated at the time of purchase. Bundle purchases may be refunded in full or partially based on which courses have been accessed.
Course Transfers
Instead of a refund, you may choose to transfer your enrollment to a different course of equal or lesser value. For courses of greater value, you may pay the difference. Contact our support team to arrange a transfer.
Contact Us
If you have questions about our return policy, please contact us at:
Customartshop
800 Spruce St, Philadelphia, PA
19107
Email: request@customartshop.cv
Phone:
+1 215-829-3000